PRIVACY POLICY
WHO WE ARE
Proto Design Labs ("PDL," "we," "us," or "our") designs and sells DCC accessory decoders, signals, and related model railroad electronics through our website at protodesignlabs.com (the "Site"). This policy explains what personal information we collect, how we use it, and the choices you have.
CATEGORIES OF INFORMATION COLLECTED
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
THIRD-PARTY SERVICES WE USE
We share information with the following categories of service providers, each of which processes data under its own privacy policy:
Wix: Website hosting, e-commerce platform, order and account management - Account, order, and browsing data
Wix Payments & PayPal: Payment processing, payment and billing details
Meta (Facebook/Instagram): Advertising, retargeting, campaign measurement (via the Meta Pixel), browsing behavior on the Site, order events, hashed contact info for matching
Mailjet: Email marketing - Name, email address, order/engagement history
Google (Search Console / Analytics): Site traffic and search performance analysis - Browsing and usage data
ShipStation / Stamps.com: Shipping label creation and delivery - Name, shipping address, order weight/contents
We do not sell your personal information to third parties for their own marketing purposes.
USE OF INFORMATION COLLECTED
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages. These are sent through Wix, Shipstation and Mailjet- you may view their policies at the links provided;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
COOKIES & ADVERTISING
The Site uses cookies and similar technologies, including the Meta Pixel, to:
- Keep your cart and account session working
- Understand how visitors use the Site
- Show you relevant ads on Facebook and Instagram, including retargeting ads to people who have visited the Site or purchased before
- Measure the performance of our advertising campaigns
You can control cookies through your browser settings, and you can opt out of interest-based Meta advertising through your Facebook ad preferences or via Digital Advertising Alliance tools. Blocking cookies may affect Site functionality, like staying logged in or keeping items in your cart.
CHILDREN'S PRIVACY
The Site is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children.
DATA RETENTION
We keep order and account information for as long as your account is active and as needed to meet tax, accounting, and legal requirements. If you'd like your account or order history deleted, contact us at support@protodesignlabs.com and we'll do so except where we're required to retain records by law.
Proto Design Labs is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
CONTACT US
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@protodesignlabs.com or send us mail to: Proto Design Labs LLC, 2222 Ocoee Apopka Road, Suite 106, MS240, Ocoee, FL 34761.
MODIFICATIONS OF THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
MODIFICATION DATE
This Privacy Policy was last modified on, and is dated effective as of, September 12, 2026.
